Dear Mr Boddy

Following the home game against Crawley Town on 25 November, there are now just 13 home league games scheduled to be played before the end of the season. Despite the growing urgency of the Club's impending homelessness, I note that you have failed to reply to either of my emails to you - the original one, sent on 13 November and the reminder, on 27 November.
Can I ask once again that you let me have a reply and that you bear in mind the Club's Customer Charter, which says "We will respond, initially, to all correspondence within 10 working days upon its receipt."

Can I now also raise two further matters?

Under EFL Regulation 23 the Club is required to designate a member of staff to act as a supporter liaison officer who shall: 1.. have responsibility for the delivery of the Club’s policy with regard to its stakeholders insofar as that policy concerns supporters; 2 act as a point of contact for supporters; and 3 liaise regularly with the Club’s management (including, without prejudice to the generality of the foregoing, on safety and security-related issues).

The Club's website does not say who the SLOs are. The customer charter says the following:

11.2.1 The Supporter Liaison Officers have responsibility for the delivery of the Club’s policy with regard to policy concerning supporters.
11.2.2 The SLO’s act as points of contact for supporters.
11.2.3 The SLO’s can be contacted via e-mail at:
Mark Hornby - Head of Marketing - This email address is being protected from spambots. You need JavaScript enabled to view it. 
Tynan Scope - Commercial Manager - This email address is being protected from spambots. You need JavaScript enabled to view it.

However, the SLOs are not named.  Who are they please?

Secondly, you will be aware of EFL Regulation 112, which is as follows:

112.1 Clubs shall hold at least two meetings/fans forums per Season to which its supporters (or representatives) are to be invited in order to discuss significant issues relating to the Club. The framework for these meetings shall be documented in the Club’s customer charter, but are subject to the following minimum criteria:
112.1.1 Clubs must be represented by the Club’s majority owner, board director(s) or other senior executive(s);
112.1.2 where meetings are not open to all supporters wishing to attend, the supporter representatives must be elected, selected or invited in line with basic democratic principles; and
112.1.3 individuals cannot be excluded by the Club without good reason (the Club acting reasonably).

Following the abolition by the Club of the Supporters' Consultative Group last year there have been no such meetings held by the Club. Both Tim Fisher and Mark Robins have attended meetings organised by the Sky Blue Trust but neither of those complied with the requirements of the Regulation or the EFL guidance upon it.

The Customer Charter says the following about this: "During the start of the 2016/17 season, the Club held monthly meetings with the Supporters Consultative Group, at which senior executives and/or Directors attended.
This group had been in place for a number of years, however after it’s disbandment in December 2016, and new group for consultation will be established during the 2017/18 season following consultation with the EFL."

What steps are now being taken by the Club to comply with Regulation 112?

I look forward to hearing from you.

Best wishes

Roger Ellis
Secretary, the Sky Blue Trust

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